Hey everyone. Earlier this month we shared some information in response to your questions around an increase in suspended pages.
First off, we’ve seen concern about creators missing their June payment if they are still suspended on the payment date. We can confirm that a second payment will go out in mid July for those creators who are able to reform their page before then.
Secondly, we want to reiterate that our community guidelines have not changed, but we have been more proactive in reviewing the content on Patreon due to requirements from our payments partners. This is to ensure that all pages are compliant with the rules and we’re able to provide a safe platform for creators and patrons.
Lastly, we want to share some improvements we’ve made to expedite the review process:
- Team Size: We doubled the size of the support team to ensure we get back to people as fast as humanly possible, which means there are Patreon team members working 7 days a week.
- One-on-One Support: Replying to creators quickly is critical as it means we can then start providing one-on-one support by assigning each creator a specific manager to help them. That manager understands the creator’s page, their art, and how to best get their page compliant with the guidelines.
If you don’t hear back from someone on the support team within 48 hours, please message me directly and I will do my very best to find out what’s going on. I’ve personally read and shared every thread about this topic with the rest of the team, and I know there’s a lot of frustration and confusion about how this was communicated. I’d love to hear more from you about how we can get better at this.
Please know that we hear you and your feedback. We care. We’ll continue to provide updates as we can.