Shipping address: Blank for patrons?

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Now that payments have processed, I’ve posted to give those patrons of mine that qualify for a physical gift a heads-up that I’m preparing their gifts, and suggested that now’s the time to double-check the shipping address they provided.

One of them has responded as follows:

It seems that I cannot update my shipping address. It still appears empty to me.

I can see the address just fine in my Patron Manager. Is there something wrong? At the moment, I don’t have any more details.

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Hi Andrew - thanks for reporting this on your patron’s behalf! I’m going to share your post with our Community Happiness team - I would also reach out directly from your end to make an easy line of communication for them if that’s alright with you, to ensure they can directly reach you quickly.

Tal