I’m posting this in here because I figured other people that send out physical rewards might be facing the same challenge
Soon it’ll be time for me to send out a little over 500 envelops with stickers. Both new and old Patreons get the reward from the special offer. I checked the “Ask for shipping address during pledge checkout” box when I modified my tires prior to launching the campaign but I don’t have any shipping addresses for all the old Patreons. How do I get that?
When you add this requirement to tiers that already have patrons, they won’t automatically be asked for this information. You’ll want to send those patrons a note and request they update their pledge to include their address
I could just tell my patreons to “update their pledge” but I’d just like to make sure that is still accurate. Can someone verify that?
@colortheory - I think this might be a better reference to share. When they edit their membership at a given tier, they can apply their address right to that tier, so there are fewer steps!
We had that discussion recently ( Editing patron address ) and the simplest thing to do is send them to the new convenient URL patreon.com/pledges where they can see at once if they have their correct address on file for you.
Awesome, I’ll do that! When I go to that link, there’s not even a shipping address column. I guess none of the 17 creators I support are going to send me anything!
Just so you know, that column is only activated for a creator if that creator is collecting addresses for that tier. So if you modify your tier to request addresses, your patrons should see a blank space waiting to be filled there.
