I’m going to try and cover all of the points, questions, and feelings floating in this thread.
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Hang Time is not mandatory for finding things out, it’s simply one of the ways you can chat directly with the CEO and bring up suggestions, frustrations and share feedback, so it seemed appropriate to mention it at this time
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During the Hang Time today, Jack asked where creators find out updates from Patreon and the overwhelming response was through emails, with Hang Time coming in second. This shows me we can definitely do better in communicating future product releases and something I am excited to work on in this forum and across the social channels. Please share more thoughts on this matter if you have them as I’d LOVE to hear them.
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I’d like to reiterate that there has been no change to our content policy.
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Pages have not been been shut down or deactivated- they’re in suspension mode while they’re under review. More detail has been shared above about how we work with them to get their page compliant with our content policy (which hasn’t changed).
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Regarding not being able to get paid if you are a per post creator - you’re able to continue making posts but they won’t be visible while in suspension, which shouldn’t last more than a week. Creators can still make a paid post before the month’s end and we still don’t process until the 1st so nothing should change there. I absolutely recognize and apologize for the frustration where cases have taken longer than a week to solve and the support team are doing all they can to improve this in the future.
Patreon has been fighting for creators for years now, including adult creators, and that is not going to change. If you have more questions about this, it’s best to submit them here. I’ll leave this thread open for any more feedback or thoughts but as it’s about to be the weekend, please understand that I may not be able to answer in more detail until next week.