I have been trying to change my pledge tier images and I get the ‘spinning wheel of death’ whenever I try and do this on an existing pledge tier.
The images are resized below 480x200, and are .jpeg format.
Every time I try and ‘X’ the old image, and upload a new one, it just hangs, no matter how long I leave it.
Just for grins: if they’re saved with .jpeg extensions, try changing them to .jpg, and see if they upload.
Nope. Doesn’t matter what the file extension is, I can’t seem to change that image.
I can add that same image no problem to a new tier. But it refuses to upload to an existing one.
I get this a LOT on various parts of Patreon. Not dealing with your specific thing at this moment but if i try to block/remove someone from my project (yay bots/frauds) it forever loads and doesn’t actually process so i can’t remove anyone right now and i’m pretty frustrated with it lol.
Ah sigh. I’m so sorry I’m just seeing this! I’m reporting to the bug team and will report back.
This is also happening if I try and modify anything in a current tier, including the name, description, or image.
It only hangs if I try and change the image, cancel it, and then try and make any other changes.
But no matter how many times I try, I can’t get that image to switch.
Yep, bug filed!
There is a supposed work-around: Hit x - save the changes. And then add the new image after saving.
However, this may not work - good luck and we’ll see how soon they get this sorted.
That worked! Now, why I didn’t think of that…