What is going on?

[reyna]

Hi everyone -

Last month we rolled out a change to the way your patron count is displayed. I’ve just gone and updated the topic to share some extra context on how this new count formula affects your patron count and PRM the first few days of the month. Please read more here:

Updates to your patron count display numbers

Today we rolled out an update that changes the way your patron count is displayed. The patron count number now includes all patrons with memberships set for automatic renewal i.e. all patrons who have not cancelled their membership. This number does include patrons with declined payments who are still scheduled for automatic renewal. So, what is factored into your patron count now? Now, the homepage patron count matches what you see in PRM. The Patron count and earnings estimation on your …

I apologize for this confusion transition! On and after the 3rd of the month, the “active” status extension (explained in the post) has ended, and your patron count should be a more accurate read of successful paid patrons. If that is still not the case for you now, please submit a ticket to support so they can look at your account and find discrepancies.

Please use the linked thread above moving forward - I’m going to close this thread just to keep conversations in one place and make sure everyone is getting the correct info!