I’m having trouble again with my stats. I tried looking for the previous thread I’d posted earlier this year but can’t find it… Already emailed the support team but got a reply that they are overloaded with people signing up. I’ve no idea what to do - it’s been 2 weeks the stats don’t work at all.
My site: https://www.patreon.com/ingridhardy
Hey @IngridKVHardy, please send me a DM with more info about this so I can help! I’d love to know which stats you mean and if you got a ticket number when you wrote into support. Thank you
The Posts Dashboard has stopped working for me, too. There is a clear message on it that it is a feature in beta, so I just assumed it was being worked on. Besides, there’s still Google Analytics.
Hey folks! Wanted to let you know that we implemented a fix and started the backfill script this morning. I’ll post an update once that script completes! Thank you for your patience while we got to the bottom of it.
Update: sadly the backfill script and cron proved to still be providing inconsistent data. We decided to pursue an alternative path that will take a bit longer to implement but should prove to be more reliable in the long-run. We had to completely re-write the code responsible for ingesting the data that feeds the dashboard. We’re tracking to have this out by the end of week, if everything goes to plan!
Thanks for your continued patience with this matter.