Thanks a lot for the support, and thanks for sharing your thoughts on this!
I don’t mean to be rude, but I think Patreon’s support team is an absolute disgrace in the way they handle such problems.
I sent a super detailed email to the support team to explain the problem, sharing all the info I had, asking the most simple question: "Why someone who paid for an annual membership, with an active membership, successfully logged in, can’t open my posts. It looks like his membership was somehow removed/canceled without him knowing."
This is what I got from Alex K (Patreon support team). It is basically a copy and pastes email that has nothing to do with what I asked.
Why do they do that?
Jack, if you read this, fix your support team. They don’t even read the emails. They just copy and paste stuff.
Alex K. (Patreon)
Jul 5, 2021, 1:56 AM PDT
Hi,
Thank you for reaching out and for your patience as our team worked to get to your request. We’ve received an extremely high volume of emails and are doing our best to get to patrons and creators as quickly as possible.
If you pledged to a creator that has their billing method as charge up front you were billed on the day you pledged and the 1st of the following month. Here’s an article with more details about this: I was charged immediately
A friendly reminder that Patreon’s billing cycle starts at the 1st of the month in the PST time zone, as this is the time in which our site operates, and if you cancel after this time a bill will be placed on your account.
Need help canceling a membership? Refer to our cancellation guide, which will walk you through the steps to cancel. If you’ve already canceled and want to verify the cancellation, log in to your account and navigate to your “Manage memberships” tab. Once you’ve canceled a membership, it’s removed from your Active Memberships page, so if you don’t see the creator listed here then you’ve successfully canceled.
If you canceled your membership or are not seeing any active memberships after logging in and are still being charged for it or were billed twice, you might have another account under a different, or typo’d email address that has an active membership(s).
Do not worry – we can find the account this charge is coming from using your payment method details. Depending on the payment method, please write back with the following information:
Credit card
- The URL or name of a creator you are supporting and what your profile name may be.
- Date and amount of your last two payments from Patreon as they appear on your statement.
- The last four digits of your card.
- Credit card type (i.e. Visa, Mastercard, Amex).
- The card’s expiration date.
- Your current IP address, which can be found at supportdetails.com
PayPal Charge
- The URL or name of a creator you are supporting and what your profile name may be.
- Date and amount of your last two payments from Patreon as they appear on your statement.
- Email address tied to your PayPal account
- Your current IP address, which can be found at supportdetails.com.
Apple Pay
- The URL or name of a creator you are supporting and what your profile name may be.
- Exact date and amount of your last two payments from Patreon as they appear on your statement.
- The Device Account Number (found by opening Apple Wallet > selecting the card used > clicking the 3 dots in the top right).
- Your current IP address, which can be found at supportdetails.com
With this information, we should be able to find any alternative account out there for you.
For a refund , please refer to this article here: Patreon’s refund policy
To delete your account , you can refer to this article here: Delete my Patreon account
Kindly,
Alex K.
