Here is what he wrote to me:
“Other than censorship, Patreon also cannot allow patreons to update credit card expiration dates so my monthly pledge is denied until Patreon can fix their clumsy web site. I followed their protocol for credit card updating numerous times without success for two days. I reported the problem to them without a response.”
Can I get a bit of personal attention with this, please?
Oh, oh, I’ll take some personal attention too! My patron having the most trouble actually went through with submitting a ticket, and didn’t hear back, and he’s still in “fraud” status.
hi @RubyRyder - can you let me know where your patron reported the problem? if it was to the support team, please send me the ticket ID so I can flag it for attention today.
@ammulder happy to hear it was resolved this morning!
Happy to report this bug has now been fixed! Cards now have an “update” option available, allowing patrons to enter new card data if their bank sends them a new card or they need to update their billing info.