Respectfully, I think that is a misguided approach. Be proud of yourself. You have done something awesome! Thank your supporters. They are awesome. Don’t thank Patreon. Patreon is not a gift to us. We pay a lot of money for the privilege of being frustrated with Patreon’s poor user experience.
I appreciate my local grocery store, but I don’t thank the store for selling me groceries. We transact business. You may disagree, but I believe that expressions of gratitude in that context are only meaningful when expectations are surpassed. As the feedback threads on this forum and elsewhere make clear, Patreon is far from providing what is expected, let alone exceeding expectations.
You deserve a pat on the back far more than whomever designed a post editor with almost no formatting options, nor the ability to preview posts or change the go-live time of a scheduled post without deleting it and creating a replacement.
You deserve a pat on the back far more than whomever released to production a popup that could not be closed on mobile, and then allowed it to remain in production for nearly a day.
This is the site that sends a notification email to patrons when you block them because they are harassing you. The site that asks you to identify yourself, select whether you are a patron or creator, and solve a CAPTCHA in order to create a support ticket ——— even when you are logged in.
I don’t know how long you’ve been around, but like every other creator I have talked to about this, I no longer even bother letting Patreon know when things are broken, let alone when I have a request for a feature that on any other platform would already exist.
You have a feature request? Great! Here’s a video of Jack Conte talking about nonsense you couldn’t care less about.
Patreon has been promising us action for years. They have delivered none of it.
No, I haven’t thanked Patreon. And unless things change soon, I don’t plan to thank Patreon.
I plan to leave.
Best of luck to you. Wishes for continued success!
