Pretty please: revamp the messages system so that all messages exchanged with one patron are all in the same place. So basically make it work like Whatsapp/Facebook messenger/any other messaging tool out there in which you can look for a person’s name and see the whole message history.
This would give much needed perspective in previous exchanges with a patron.
I can’t imagine this being asked before, so if it has already been asked and I can vote for it just point me at the right post 
Marcela