So nothing specific, then. Okay. I will revisit this in a couple of weeks. Setting a calendar reminder.
Thanks for your efforts.
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Sadly, we’ve heard it all before, and I’ve heard it directly from a Patreon employee in a one-on-one Zoom call. And years on, no action. Just empty promises.
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I believe you, and will be posting this again in two weeks. Who knows…something might actually happen! Besides palliative, empty promises, I mean.
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I just got this forum reply summary on my e-mail
I quit patreon, so many reasons, the retaining of patrons is so bad on patreon.
And nothing changed, they will still considering all your problems, but never solve
MANY People get annoyed by the infinite scrolling and also this issue reported here about blocking users…
HOPEFULLY, I have created my own page with Kajabi platform!
you guys can visit my new website it’s just awesome, I do have my own domain now 
no patreon website…
this was my old patreon page if you are curious.
on there I’ve posted a goodbye video to patreon
I have moved already more than 100 patrons to my own page
Which means, it is not patreon that is responsible to bring people to you…
IT’S YOU! creators that spend time doing contents in bringing people,
I started using patreon because it was the only way that I Could get support
but Patreon website is not good if you want to live and have a business…
WE creators don’t have any kind of support and features solved for years…
Guys, Quit this thing while you have time, don’t lose your time by adding people in your patreon page,
They will quit because patreon is not good place for you to share your amazing contents and stuffs…
believe me, this was the best decision that I’ve made.
Patreon is not FREE, they are getting a good commission from your hard work… THEY should give more value to the creators…
anyway that’s all
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And how is everyone dealing with this recent change to the Patron Manager that dumps a bunch of canceled patrons in with the declined patrons? Previously we could see just the declined patrons who were still actually members. Now we have a huge bloated number of declined patrons, many of whom have canceled their memberships. Why the heck are they mixed in with the declined patrons? It’s become unmanageable to keep track of the declined patrons so we can follow up with messages to them.
Might work for some, but not for me. Just about all platforms are very censorship-heavy these days, including Patreon. This would be why all of my patron interactions are not posted on Patreon. I am a sex educator and they (paypal, big banks, SESTA/FOSTA) have decided that sex is the devil.
The censorship hammer got dropped a couple of years ago, despite all my content being totally fine for years, and despite me asking them when I signed up whether this would be a problem with Paypal at some point. I was reassured it would not be a problem. But I suppose no one saw SESTA/FOSTA coming, and that is the primary cause of all the censorship you see now (on FB, IG, Youtube, Tumbler, Craigsist, etc, etc.)
At this point Patreon feels like a glorified payment processor for me. Looking for a good sex-positive alternative that doesn’t charge 15% in fees.
Yes please!!! Also, I would like to quietly block a patron as well. If I’m not charging them, why do they have to be notified?
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THis is all new to me, but I have to agree that there is no need for an email that attacks the X-Patron. Just block and forget it
Yes!! I’ve been asking for this for a while because it affects my “total” number, but there are some people who’ve just forgotten and aren’t doing anything about it, but I also don’t want to send a “You’ve been BLOCKED” email or whatever.
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Happy Friday Just a quick update to let you know I’m discussing this with folks on our Product and Product Marketing teams - no definitive answer for you yet, but it’s actively on their minds/to-do lists and I should have an update for you soon.
Hi y’all!
Excited to update you based on what our Product team has been working towards. The main problem our Product team is trying to solve is differentiating between patrons who become inactive but whom creators might want to follow up with vs. patrons who actually need to be blocked by creators.
Regarding the former, we’re working on a way to keep patrons out of the long-term-declined-but-not-cancelled payments limbo. Patrons who have not paid after some TBD period of time (e.g., 1 month, 2 months) would be automatically canceled (they would have already lost access to benefits at this point).
That said, we still want to make it accessible for creators to re-engage these patrons. They’ll still show up in the Relationship Manager in case a creator wants to reach out to encourage them to re-pledge, but they’ll be clearly marked as canceled due to nonpayment.
As part of this work, patrons in long-term decline mode would also no longer take up space in limited tiers.
Regarding timeline, no changes will happen until at least July and we’ll want to test this with creators, so stay tuned and I’ll update this thread when that time comes.
Let me know if you have any other questions!
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I feel like the main problem was never giving us the option in the first place. I get wanting to have all these extra automatic systems, and those updates sound nice, but I should still be able to remove (not block, blocking should be a separate feature) any patron for any reason.
Thanks for responding to the thread at least.
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This sounds at least like a step in the right direction, but the periods of time you mention (one or two months) is too short. We’ve had some patrons be declined for a few months and then fix the problem. We usually email declined patrons after they’ve been declined for a month or two (giving them a chance to fix it on their own) and some fix their payment issues after that. It would be much easier for them to fix an issue than to have reactivate a canceled account. So I would recommend either letting creators determine the time frame for themselves (as we all have different situations), or giving it at least 3 months.
Thanks so much for the update!!
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Please make this ‘waiting period’ configurable. In my case, I wouldn’t want to set it longer than two months, but as other posters have noted, a longer period might be necessary based on their experience with their Patrons.
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I agree with Sam, @brianmcf - This doesn’t seem to actually be addressing the problem of the button and the nasty email, which is the title of this topic.
I’m glad to see that you folks are looking into ways to handle other pipeline issues around this area, because some of them are a mess, but I still want the choice to boot someone without blocking them. This was an extremely handy function when it previously existed on patreon in the past and I’m still confounded as to why it was removed.
I would also like to point out that losing access seems to only work folks with pay upfront and not for those that don’t. I’ve still occasionally had folks come to me saying they could access the blog before paying. HECK, I’ve had someone recently join and get access and comment on my private posts before paying. (which I’m overall ok with and how I like to run things at this point in time.) You folks really need to check your language and feature statements because you don’t seem to include non-pay-upfront folks in a lot of your statements (as many of us have had to correct various folks on various staff teams over time about this.)
Also, is it not already a feature for creators to message past patrons? Because I certainly have been able to and have done so. This feature isn’t broken, as your post seems to suggest. Folks cancelling can still be contacted. Some of my patrons left because they were waiting for a specific tier to open up more spots and I was very easily able to message them to tell them space was open. (The clarity on ensuring their status and payment history being accurate, a big yes please there either way. Same with not taking up tier space if they decline. That’s huge. Thank you for considering this.)
I also volunteer to help test.
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Good point! Gunna pop in my 2 cents here because I actually find that 1-2 months is perfect for me. I know others will not (as clearly seen here.)
@brianmcf how do you plan to capture all kinds of creators in this feature and make this a positive feature and not potentially a burden? Will we have the option of dictating how long it should be for our page or be able to simply turn it on or off for our page? (Funny though, just having the remove button would allow creators to do this in their own time frame and how they wish to run it. I still don’t see why this specifically isn’t on the table alongside the rest of it.)
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I’m just catching up on this thread and seeing that there has been nothing new since June. Any movement on this?
I asked on the Discord since staff are not active on the forums.
“More information will be posted soon - likely within a week or two, in the Discourse to explain what to expect in terms of replies/info to the collection of product and feature requests compiled and shared there.”
Was the reply.
What a bunch of gobbldy-gook that sentence is.
We need “Ability to delete inactive Patrons without sending them a nasty email.”
For literally YEARS we have been hearing empty promises; soon, looking at it, will get to it, trying to work out the details…la la la.
Really not believing it anymore.
Looking for another platform.
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