When was the last time any of the feedback was actioned on?

[sambeawesome]

@Siderea

if Patreon isn’t doing what you need, maybe you should be evaluating whether you should be even trying to get that functionality out of Patreon?

I see where you’re coming from. If Patreon isn’t suiting our needs, change our needs or go elsewhere. The problem for most of us, it seems, is that Patreon isn’t delivering on the features that promise to fill our needs. We came in with expectations that those specific needs would be met, so it’s not as if we were wanting more than what was given to us (necessarily, obviously new features can be added, but I’m strictly talking bare bones here), but we’re not given them in the first place.

@Siderea

Oh, to clarify, I, personally am most certainly frustrated at reyna, specifically.

I understand how you feel, but I don’t know if it’s fair to point directly at her. It’s definitely a site-wide problem among the staff, and we have no idea what goes behind the scenes. We don’t know all of what she’s allowed to say or do. And if you’re a part of the Discord, you’ll have seen a recent debacle come up with what users (and Reyna) thought was a bug, until she talked with other employees to find out it was an intended feature change. So there might even be an internal communication issue in their company as well.

@Siderea

When that happens, the users escalate their nastiness almost compulsively, because they experience that toxic positivity as silencing and smothering, so their aggression up-regulates, as they struggle to make themselves heard.

I definitely agree with this. But I will also point out, again, this is all on the Discord, which in and of itself is frustrating–but there seems to be more of a push than I’ve seen before in terms of correcting this issue.

Reyna posted today:

Hey everyone –

Before heading out for the weekend, I just wanted to drop a note and let you know that all the feedback, sentiment, and comments from the community we’ve received lately are not going ignored. I’m working with multiple teams to make our communication with you all about Patreon’s product development more regular and transparent. On Tuesday, I’ll be posting an early community-only edition of the 2020 Wrap Up + 2021 Look Ahead blog post that Patreon will be publishing publicly mid-week - your version will also have some extra bits of info not included in the public blog post.

2 quick reminders:
‣ Jack’s Creator Club applications close on Sunday 1/17 (see more in #patreon-announcements!)
‣ Monday is a holidays in the USA so the community team will not be back online until Tuesday 1/19. If you come across any bugs or issues, please submit a support ticket at https://support.patreon.com/hc/en-us/requests/new

Hope you all have a great weekend!

This is of course, all still words and no, as of yet, visible action. But I’m looking forward to the promised communication changes.

At the very minimum, there is some promise with this thread:

Recent and upcoming Messaging updates

Hey creators, We’re excited to give an update on what we’ve been working on in regards to Patreon’s Messaging feature. Shortly before the holidays, we released Phase I updates. Read on to learn more about what improvements we’ve made, and what’s next for Phase II. Phase I Threaded messages – Threaded messages will combine all active threads with a particular patron into one place. – No more new threads every time you send a message to the same patron and no more time wasted hunting down…