PLEASE! Fix the Lens Feature, Super Laggy and not loading comments, can’t even read the comments online? We are paying our fare fees here, use the money to fix it!
2 Likes
Hammer, meet nail head.
2 Likes
Current pain points, all related to pay-per-thing subtleties:
When I make a post, I need to mark it as “paid” or “unpaid”. This status cannot be changed once I’ve hit the ‘publish’ button.
Currently this status is bestowed by a checkbox:
It defaults to off. So if I get distracted and forget to check, it will get posted as unpaid. Which is not fun when the vast majority of my Patreon posts are “hello, I made one of the things you are funding the making of”.
I would love to see this replaced by something that I had to interact with before I could hit ‘publish’.
My suggestion would be a dropdown menu with three states: “paid”, “unpaid”, and “—”. The last value would not be a valid choice, and would be the default. Thus I would have to visit this part of the post page to publish a post.
I usually manage to remember this, because of flashbacks to the embarrassment of having to send out a followup “hi this is a nothing post that I have marked as paid because I forgot to mark the actual post as paid and I can’t change this” email to all my patrons. But I would love it if Patreon made sure I could never do this.
How much have I made this month? How much will I get if I make another thing? I have no clue.
Currently the only data on this is a tiny link hidden on the Earnings page that pops up estimated prices for my next three posts. Which is better than nothing but hard to find.
I’d like to see a nice big graph beneath the Earnings Before Tax graph instead:
There would be similar text to the existing popup about how this is estimated based on current patrons, caps, and the assumption of no card declines. There might also be a line graph that shows my total income in the same graph.
This would answer two questions I regularly have really quickly:
- how many Paid Things did I make this month? (currently I have to manually count them by scrolling down the main Posts page, none of the compact views in the Dashboard mention paid/unpaid status)
- will my wallet be happier if I go work on commissions instead? (the popup sort of answers this)
- how am I doing in achieving the general goal of “paying my rent with Patreon” at this very moment? (nothing I can find in the current dashboard tells me this; the simpler addition of “You have made X posts so far this month, which we anticipate will earn you $Y” to the existing popup would tell me this, but a nice graph would let me absorb this information faster!)
4 Likes
im also a “per post” person and these are extremely good. i didn’t even know the page that told you your next 3 potential earnings even still existed anymore. that thing was a lifesaver so i could keep track of how much i was/wasn’t making. now i literally have to guess every month lol
the “published posts” tab is the most worthless page on the site that i keep having to revisit to figure out how many thing i posted this month to see if i made enough to make rent.
why does this not tell me if it was a paid or unpaid post or how much my patrons were charged for it?
1 Like
additionally i can see that patreon’s commitment to improving the site has really shook out since it’s been radio silence from them for at least 2 months while they’ve fired 36 people and tripled their value
how much of the perceived value came offour backs i wonder lol. since we are the glue that keeps the site running entirely
1 Like
My biggest pain point is having to use Payoneer or Paypal for payouts.
Their fees are ridiculous and they lock you in to paying their sh***y exchange rates. Why should they receive 2+% of our earnings for doing nothing when there’s much cheaper (and easier) ways to transfer money available? For example my bank only charges a 0.4% conversion fee, this may not sound like a big difference but the Payoneer fees add up to thousands of dollars so cutting them out would save me a ton. It seems to be unavoidable which is infuriating tbh!
Please let non US creators withdraw to a USD bank account like Transferwise!
3 Likes
more re: wanting to see more detail on per-thing payouts
I remembered to look at this at the start of the month before posting anything. Now I know that there’s a pretty steep drop-off from the first two posts of a month to the rest. And since I’m thinking about this I’m going to be taking notes on this as I post stuff this month, and asking myself how this could affect my strategies in deciding what and when to post, and if I want it to affect that. But this should all be right there in the earnings screen instead of doled out three at a time, Patreon’s got all this data and is giving me just enough to be kind of really frustrating.
2 Likes
Agreed, after patreon platform fees, then payment processing fees, we then have to pay another fee for conversion, you end up losing quite a large amount each month just to fees
Notifying patrons for every post I make. There’s no option to not notify. This is really poor.
What do you mean by notify? Emails should be auto turned on for patrons, they should get emails for each new post. Did you mean something else?
I’d like a setting where they are not notified by posts. I post quite a lot and don’t want to spam them.
4 Likes
Biggest pain :
- Navigation to the old post are non existent. Please bring back navigation by tags on the left section.
- Private messaging are too basic. Please add the ability to add attachment for private messaging. People are contacting me for bug reports for my software, they through a lot just to include a log file or a screen caps.
2 Likes
im getting REALLY annoyed at patreon. Removing things like declined payment (why would you remove this viewing option I will never know?? I go to check the monthly declines yesterday and lo and behold the entire option is gone!!!
Never giving us the galleries we’ve been asking for for 6 years, still can’t add attachments to messages, this is getting ridiculous. And beyond that absolutely zero support, getting an answer to a support email is non existent.
1 Like
I want to be able to have an automatic message I set be sent to my new patrons that join.
That welcomes them and sends them the links of my work that I have to do to prevent leakers from bot ripping my content. Because as of now Every day I have to in and send them in myself to the new people that come. And it get receptive.
Another thing is there are sites that rip all the content from our Patreons and leak them out. Smaller sites like Substar were able to stop it but a site as big as Patreon can’t? I think we deserve better in that aspect.
2 Likes
You can create a welcome message which goes to all new patrons. You can even customize it by tier:
1 Like
Hi Mindy,
Today, Aug. 8th I am unable to send out a “bulk” message.
Why? I only have on one filter…it says “pending” What’s going on? Please advise…thank you!
This has happened before…it is a pain!
Aug. 8, Tier and Bulk messages Not working for me today…trying to send out message to one tier, with one filter and it says “pending” not going out…please advise how to send ASAP, thank you! RA
You’ll need to raise a support ticket - I’m a creator just like you, so I’m not sure how to resolve the problem. You might try logging out, clearing your browser cache/cookies for Patreon and logging in again. I have found that, at times, resolves strange UI behavior on the website.
It would be really nice to be able to choose if the default for Patrons is to be notified, or to not be notified, or even to receive, like, a weekly or monthly digest email. I also post a lot, and I’ve actually lost Patrons before who complained that they got too many emails, because they didn’t know they could change their own settings.
3 Likes
I was very disappointed to find the following blog article from the Patreon marketing team:
Doing Things Media has a documented history of creator abuse-in their collaboration with All Gas No Brakes, they ended up kicking out founder Andrew Callaghan off of his own project after passing off a manipulative and shitty contract to a kid who didn’t know any better.
Now, Andrew did sign that contract, he admits that it was a mistake, but I don’t think any business that so callously takes advantage of a young creator should be held up as some ideal for creators to emulate on a platform like Patreon, who purports to value the creators here first.
Here’s the source material to look through. Don’t support Doing Things Media, they don’t treat people right: