My current top 3 pain points, with #1 as the biggest issue by far for me:
- Very slow update of Lifetime Support statistics for patrons. This has been an ongoing issue since 2017, and only getting worse. Last month it took until the 15th for all my patrons to be updated, this month we’re up to day 7 and I still have patrons with stale reporting. My website needs this information in an accurate, timely fashion so it can grant rewards to their accounts on my website. I file tickets about slow updates all the time, but I’m pretty sure no actual fixes are going on. It never even makes it to the status page and everyone on Discord just tell me to file more tickets, so I don’t think Patreon devs care about this issue one iota. I get many e-mails from customers asking where their rewards are, and the best I can do is tell them Patreon is working on it and if they prefer, offer them refunds and let them switch to my other subscription provider.
- Anniversary billing - I need an option to have my Patreon campaign behave like every other subscription service out there. Instantly billed, renewed on 30/31day anniversary. Patreon’s CUF system means people get double charged, and the non-CUF version means people have to wait for the next month. Yes, I message these delays as best I can on my page – but customers expect subscription services to act in a certain way.
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Consistently fast charging - This would probably be #1, but my charges all went through on the first this month – nice work! Keeping my fingers crossed that continues going forward.
