# Welcome Videos Not Playing

**URL:** <https://archive.patreoncommunity.com/t/welcome-videos-not-playing/8490>\
**Category:** Patreon Feedback\
**Created:** [June 7, 2020, 6:23pm UTC](https://archive.patreoncommunity.com/t/welcome-videos-not-playing/8490 "2020-06-07T18:23:55Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Sistah\_Speak](https://avatars.discourse-cdn.com/v4/letter/s/8797f3/32.png) [@Sistah\_Speak](https://archive.patreoncommunity.com/u/Sistah_Speak)\
**Post date:** [June 7, 2020, 6:23pm UTC](https://archive.patreoncommunity.com/t/welcome-videos-not-playing/8490/1 "2020-06-07T18:23:55Z")

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We just launched our Patreon page and the tiered welcome videos are not displaying or not being sent with the welcome email. I am not sure how to troubleshoot this. Can someone help?

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**Author:** ![Th\_Mole](https://sea1.discourse-cdn.com/patreoncommunity/user_avatar/archive.patreoncommunity.com/th_mole/32/5396_2.png) [@Th\_Mole](https://archive.patreoncommunity.com/u/Th_Mole)\
**Post date:** [June 8, 2020, 5:22am UTC](https://archive.patreoncommunity.com/t/welcome-videos-not-playing/8490/2 "2020-06-08T05:22:02Z")

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Have you tried contacting Patreon’s Help Center?

[https://support.patreon.com/hc/en-us](https://support.patreon.com/hc/en-us)

If what you need isn’t covered, there is a link to write a message directly to them for more assistance.

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**Author:** ![Sistah\_Speak](https://avatars.discourse-cdn.com/v4/letter/s/8797f3/32.png) [@Sistah\_Speak](https://archive.patreoncommunity.com/u/Sistah_Speak)\
**Post date:** [June 8, 2020, 1:29pm UTC](https://archive.patreoncommunity.com/t/welcome-videos-not-playing/8490/3 "2020-06-08T13:29:45Z")

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Thank you for the reminder. I have done so now.