# Patron reward level changed without their knowledge

**URL:** <https://archive.patreoncommunity.com/t/patron-reward-level-changed-without-their-knowledge/7050>\
**Category:** Patreon Feedback\
**Created:** [March 9, 2020, 8:21pm UTC](https://archive.patreoncommunity.com/t/patron-reward-level-changed-without-their-knowledge/7050 "2020-03-09T20:21:00Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![alex](https://sea1.discourse-cdn.com/patreoncommunity/user_avatar/archive.patreoncommunity.com/alex/32/225_2.png) [@alex](https://archive.patreoncommunity.com/u/alex)\
**Post date:** [March 9, 2020, 8:21pm UTC](https://archive.patreoncommunity.com/t/patron-reward-level-changed-without-their-knowledge/7050/1 "2020-03-09T20:21:00Z")

</div>

I’m wondering if anyone else has encountered this.

I have $3, $5, and $10 reward tiers. One of my Patrons, who pledges $12/month and has supported me for years, let me know he was having difficulty accessing his $5 rewards.

When I checked under the Relationship Manager, I noticed that it looked like he had only selected the $3/month reward level. (One of the “features” of Patreon is that you can select a lesser reward pledge level than you might otherwise have access to.)

When I brought this to his attention, he let me know that he had not changed it from the $10 level it was at previously. At that time, he also remembered it changing before, on February 29th, but that time he had caught it and brought it back to the $10 level.

I have heard from other folks over the past couple months who have suddenly intermittently developed difficulty accessing their Patreon rewards, but until now, I hadn’t checked for a reward tier mismatch.

Is this a known issue? Has anyone else experienced this?