# Patron is unable to update CC with new expiration date **URL:** \ **Category:** Patreon Feedback\ **Created:** [August 5, 2018, 10:35pm UTC](https://archive.patreoncommunity.com/t/patron-is-unable-to-update-cc-with-new-expiration-date/2352 "2018-08-05T22:35:02Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![RubyRyder](https://sea1.discourse-cdn.com/patreoncommunity/user_avatar/archive.patreoncommunity.com/rubyryder/32/131_2.png) [@RubyRyder](https://archive.patreoncommunity.com/u/RubyRyder)\ **Post date:** [August 5, 2018, 10:35pm UTC](https://archive.patreoncommunity.com/t/patron-is-unable-to-update-cc-with-new-expiration-date/2352/1 "2018-08-05T22:35:02Z")
Here is what he wrote to me: “Other than censorship, Patreon also cannot allow patreons to update credit card expiration dates so my monthly pledge is denied until Patreon can fix their clumsy web site. I followed their protocol for credit card updating numerous times without success for two days. I reported the problem to them without a response.” Can I get a bit of personal attention with this, please? ---
**Author:** ![ammulder](https://sea1.discourse-cdn.com/patreoncommunity/user_avatar/archive.patreoncommunity.com/ammulder/32/1356_2.png) [@ammulder](https://archive.patreoncommunity.com/u/ammulder)\ **Post date:** [August 5, 2018, 11:53pm UTC](https://archive.patreoncommunity.com/t/patron-is-unable-to-update-cc-with-new-expiration-date/2352/2 "2018-08-05T23:53:18Z")
Oh, oh, I’ll take some personal attention too! My patron having the most trouble actually went through with submitting a ticket, and didn’t hear back, and he’s still in “fraud” status. ---
**Author:** ![RubyRyder](https://sea1.discourse-cdn.com/patreoncommunity/user_avatar/archive.patreoncommunity.com/rubyryder/32/131_2.png) [@RubyRyder](https://archive.patreoncommunity.com/u/RubyRyder)\ **Post date:** [August 6, 2018, 12:10am UTC](https://archive.patreoncommunity.com/t/patron-is-unable-to-update-cc-with-new-expiration-date/2352/3 "2018-08-06T00:10:04Z")
Wow - that is pretty likely to alienate a patron. ☹ ---
**Author:** ![nathansm](https://avatars.discourse-cdn.com/v4/letter/n/9de0a6/32.png) [@nathansm](https://archive.patreoncommunity.com/u/nathansm)\ **Post date:** [August 6, 2018, 8:23am UTC](https://archive.patreoncommunity.com/t/patron-is-unable-to-update-cc-with-new-expiration-date/2352/4 "2018-08-06T08:23:39Z")
I’ve been seeing an unusual spike in declined cards too btw ---
**Author:** ![ammulder](https://sea1.discourse-cdn.com/patreoncommunity/user_avatar/archive.patreoncommunity.com/ammulder/32/1356_2.png) [@ammulder](https://archive.patreoncommunity.com/u/ammulder)\ **Post date:** [August 6, 2018, 1:53pm UTC](https://archive.patreoncommunity.com/t/patron-is-unable-to-update-cc-with-new-expiration-date/2352/5 "2018-08-06T13:53:56Z")
Thankfully, mine has been resolved this morning. Not sure how (what was done that made the difference), but when I checked he’s been processed. ---
**Author:** ![RubyRyder](https://sea1.discourse-cdn.com/patreoncommunity/user_avatar/archive.patreoncommunity.com/rubyryder/32/131_2.png) [@RubyRyder](https://archive.patreoncommunity.com/u/RubyRyder)\ **Post date:** [August 6, 2018, 5:19pm UTC](https://archive.patreoncommunity.com/t/patron-is-unable-to-update-cc-with-new-expiration-date/2352/6 "2018-08-06T17:19:22Z")
My patron is listed as “other”. NOT HELPFUL. ---
**Author:** ![mindy](https://sea1.discourse-cdn.com/patreoncommunity/user_avatar/archive.patreoncommunity.com/mindy/32/6181_2.png) [@mindy](https://archive.patreoncommunity.com/u/mindy)\ **Post date:** [August 6, 2018, 6:59pm UTC](https://archive.patreoncommunity.com/t/patron-is-unable-to-update-cc-with-new-expiration-date/2352/7 "2018-08-06T18:59:48Z")
hi @RubyRyder - can you let me know where your patron reported the problem? if it was to the support team, please send me the ticket ID so I can flag it for attention today. @ammulder happy to hear it was resolved this morning! ---
**Author:** ![RubyRyder](https://sea1.discourse-cdn.com/patreoncommunity/user_avatar/archive.patreoncommunity.com/rubyryder/32/131_2.png) [@RubyRyder](https://archive.patreoncommunity.com/u/RubyRyder)\ **Post date:** [August 6, 2018, 10:50pm UTC](https://archive.patreoncommunity.com/t/patron-is-unable-to-update-cc-with-new-expiration-date/2352/8 "2018-08-06T22:50:33Z")
Patreon never responded, so he had no ticket number. Sending you his email in a PM. ---
**Author:** ![mindy](https://sea1.discourse-cdn.com/patreoncommunity/user_avatar/archive.patreoncommunity.com/mindy/32/6181_2.png) [@mindy](https://archive.patreoncommunity.com/u/mindy)\ **Post date:** [August 7, 2018, 11:30pm UTC](https://archive.patreoncommunity.com/t/patron-is-unable-to-update-cc-with-new-expiration-date/2352/9 "2018-08-07T23:30:13Z")
Happy to report this bug has now been fixed! Cards now have an “update” option available, allowing patrons to enter new card data if their bank sends them a new card or they need to update their billing info.