# Patreon Needs to Communicate **URL:** \ **Category:** Patreon Feedback\ **Created:** [September 18, 2021, 4:41am UTC](https://archive.patreoncommunity.com/t/patreon-needs-to-communicate/12700 "2021-09-18T04:41:18Z")\ **Posts on this page:** 1\ **Showing post:** 6
**Author:** ![sambeawesome](https://sea1.discourse-cdn.com/patreoncommunity/user_avatar/archive.patreoncommunity.com/sambeawesome/32/4398_2.png) [@sambeawesome](https://archive.patreoncommunity.com/u/sambeawesome)\ **Post date:** [September 21, 2021, 2:19pm UTC](https://archive.patreoncommunity.com/t/patreon-needs-to-communicate/12700/6 "2021-09-21T14:19:45Z")
I like a lot of what Patreon has to offer too. I built my whole system around their service, so switching to another place would be quite inconvenient for me, which is why I haven’t done it yet. But I can at least stop people from starting to build their business here, and thus get in my same boat. 😕 And I guess to reply to Hayley’s statement here, so my post won’t get deleted. > [@Patreon’s TikTok is LIVE](https://archive.patreoncommunity.com/t/patreon-s-tiktok-is-live/12692/9): > > If you have or that is not related to the topic of this thread, I encourage you to make a brand new discussion instead of veering this thread off topic. People are literally discussing Tiktok on that thread. I don’t know what to tell you, but that’s not off topic. I used to moderate for several forums for many years, and to us back then, off topic was, “I had a sandwich today, what did y’all eat?” and not, “Why was this prioritized over something else?” > [@Patreon’s TikTok is LIVE](https://archive.patreoncommunity.com/t/patreon-s-tiktok-is-live/12692/9): > > If you have or that is not related to the topic of this thread, I encourage you to make a brand new discussion instead of veering this thread off topic. I just literally don’t understand this animosity you’re having over discussions. Every time I see you reply to someone, be it on here or the Discord, you say it’s off topic and we need to stop talking about it. Just what in the world am I reading? > [@Patreon’s TikTok is LIVE](https://archive.patreoncommunity.com/t/patreon-s-tiktok-is-live/12692/9): > > but it’s important to note that just because you do not see something happening, doesn’t mean that something isn’t happening, and unfortunately, everything you want to see happen will not ultimately happen due to a wide ray of reasons, which may or may not be apparent to you - these things include resource constraints, pre-existing and new roadmaps, and other visions and decisions that are not obvious and in some cases are not shareable publicly (such as proprietary info). Some of these cases CAN be shared though. What don’t you have planned and why? I think most every other company I’ve ever seen has responded to feature requests that aren’t currently or ever will be on the road map. What features are? That’s a common response from customer service too. Just why is communication so hard for you guys, I don’t understand. You’re acting like we need some massive compiled list, which would be great sure, but trickling it out would be more than what’s been happening the last few years as far as communication goes. > [@Patreon’s TikTok is LIVE](https://archive.patreoncommunity.com/t/patreon-s-tiktok-is-live/12692/9): > > You mention above, that you’re disappointed with Patreon putting resources into TikTok that you perceive should be put into Patreon itself, yet you’re disappointed with Patreon not putting resources into this forum. It’s a catch 22. Those are two entirely different things, how is this a catch 22? The MARKETING team works on TikTok, customer service should work with the customers. Why would any of us be disappointed if the customer service started communicating with us, the customers, when that’s the #1 thing ALL of us have been asking for??? > [@Patreon’s TikTok is LIVE](https://archive.patreoncommunity.com/t/patreon-s-tiktok-is-live/12692/9): > > Creators want information and you routinely call me out for not posting here, yet when I do post here you’re upset that it’s not what you want - I understand that, I really do ??? You don’t answer or respond to MOST of the threads on here. The ONLY times you post are when you share Patreon news, which is fine, if you were to ALSO be otherwise active on the forums. THAT’S what we’re talking about. Also, the one time I go on the Discord to bring attention to the forum, I’m shut down because sharing a link without context, despite the context being right there in the link preview, was declared by you to be spam? I just…??? Customer service is 100% worth your time, because that’s how you keep a business thriving. This is like, business 101. You can have a terrible product, but amazing customer service, and you can build a great reputation. Amazing product, terrible customer service, no one will want to work with you. This is literally blowing my mind. > [@Patreon’s TikTok is LIVE](https://archive.patreoncommunity.com/t/patreon-s-tiktok-is-live/12692/9): > > I agree, this forum isn’t working the way it was a few years ago and in part I think that’s because both Patreon and the needs have changed. I can tell you with certainty that the creators’ needs here haven’t changed. From the get-go, we just want this forum to be used as it was meant for–customer service. We want to be informed of what’s going on, have our questions answered, bug reports submitted, etc. The only thing that’s changed is Patreon’s needs. Which, I have no idea what those needs are at this point. Because no one says anything to us. > [@Patreon’s TikTok is LIVE](https://archive.patreoncommunity.com/t/patreon-s-tiktok-is-live/12692/9): > > if you take issue with time line estimations/expectations or communication here from me, that will result in me not sharing details until I have 100% confirmation of an exact timeline #1, we’re not needing a time line per-say, or an exact time line. #1 is that we need any acknowledgement at all. “I don’t know when this will be implemented, but it’s on our to-do list!” #2, you can also still give the information without a time line, or say, “It may be next quarter, but I’m not sure yet. I’ll keep you posted.” Which at least gives us some idea of where y’all are at. > [@Patreon’s TikTok is LIVE](https://archive.patreoncommunity.com/t/patreon-s-tiktok-is-live/12692/9): > > You want answers, but you want them to be accurate, and that takes time. We want LITERALLY ANYTHING. There has been nothing but silence from Patreon for years now, and it’s only getting worse. It doesn’t have to be 100% accurate, it can be a guess, or a vague plan/direction, I don’t care at this point. Good lord. I just don’t know what to say anymore. What happened to Patreon?? --- _[View the full topic](https://archive.patreoncommunity.com/t/patreon-needs-to-communicate/12700)._