Hey everyone, Robin here from our Product Marketing team. I’m jumping in to respond and thank everyone for their comments in this thread. As you may have heard we’ll be closing out some product feedback related threads as part of the project described here.
It’s been an emotional ride to re-read everything here. I’ve been following this thread since it was started, but it’s been ongoing for a while, so I went back through it again. There is a lot of passion (completely understandable) around the topic of patron billing, and other issues that came up here. I feel your frustration, and I’m sorry! We truly appreciate each and every comment and we are taking all of them to heart. I don’t have news yet on a path forward. That’s because we don’t want to rush anything through. We’re taking time to assess all points of view. We’re all humans here and we want to do the right thing by all of you. Stay tuned as we work through these issues to find the right path, with your needs in mind.