Hey everyone,
The sentiments of this thread are not going ignored. I have been working as quickly as I can internally to review our product feedback loop and improve the communication within Patreon teams, and externally to our community.
Yesterday, we posted an early edition of a blog post Look Back at 2020 + Look Ahead to 2021 to the community outlining our 2021 priorities. In this post, we mention Improving the patron experience – that includes a patrons ability to easily navigate the platform, on mobile and desktop. We’re working to improve Patreon’s reliability and make it more dependable for creators and patrons alike.
We’re still working through the details and are going to keep you in the loop as we make progress. We understand there’s a long way to go, but we are working to improve our communication to you. Like I said in the post, thank you for your recent reminders about how important it is for us to communicate regularly and transparently about Patreon’s product development.