Feedback on "Responding to Your Feedback, etc. (October 2021)"

[sambeawesome]

This thread has been around for a while:

How to communicate with creators around suggestions and requests

I would like to talk about what it would look like if Patreon communicated well with its creators because it seems to me that Patreon itself and most creators have no idea what it looks like for a company to communicate well with its users. I consider the gold standard for customer relations around feature requests to be CPanel, so I would like to bring it to your attention and describe what they’re doing right. First of all, you can look at their site for doing so yourself: it’s completely pu…

Github, Twitch, and other companies have found workarounds for millions of users. Could take inspiration from them on getting/organizing feedback/bugs/etc. in a way that allows for public discussion/participation. I’ve also suggested this before.

Here’s Twitch’s again, for reference:
https://twitch.uservoice.com/

@Hayley

in order to do that, we had to come up with a new system

I don’t understand why. You never needed this before. Y’all were replying just fine to threads years ago. And then you just…stopped.

@Hayley

the Patreon Discord sees more new members conversing with each other than this Discourse currently does, even without any promotional placement.

To be fair, y’all pushed the Discord HARD when it first came out, and never once spoke about the forums. And again, it started out as invite only. Once the whole “monthly charge date” debate trended on Twitter, and other creators let other creators know about this forum, did activity pick up. But y’all stopped replying, so people left.

Idk, y’all do you I guess. I can’t complain much anymore since having Ko-Fi as a backup has made things a lot less stressful for me now.