and get some other things.
Sometimes I want to gift someone a month but I cant so letting them stick around on a declined month is all I can do.
Everyone utilizes their patreon pages in different ways.
I just want the remove button back so I dont have to use the block button and have it notify me when someone declines. (I check often but not having to would be super.)
Honestly, this seems like something Patreon should be doing on their end. Something like “Your credit card has been declined three times. Please update your information by this date or your pledge will be removed.”
That way we don’t have to spend time chasing these people down. I have one who’s been declined for a year now.
I wholeheartedly agree with this. We have more than 350 declined patrons on our page at this point with some having their last charge date in January 2017
Can we please get a “remove pledge/patron” function that doesn’t involve blocking them?
+1
I’ve also brought this up several times… My biggest problem is that there is no way of seeing if a long declined patron suddenly updates their payment method and is owed a reward. It would be much cleaner if we could delete long declined patrons.
I’m also not willing to block those who generously supported me. Even if it was years ago, it’s just not the right message to send.
I’m very confused about ‘patrons’ that have been declined for a long time. One example I have right now is someone that has a $2 pledge. $8 lifetime support, and was last charged 2018-05-25. But under their avatar it still says “Your patron for 20 months” and what tier they are a part of. And then on their page it says they are a patron of my campaign.
I went around and soft blocked a few of these but that seems unreasonably harsh. Why can’t there be a ‘they are not scamming but I don’t want them on my page because they are obviously not coming back’ option? Or maybe declines can be moved to ‘no reward’ so my tier numbers are accurate and I don’t accidently give out extra tier rewards.
Finally, I understand they cannot see the patreon page itself but do these declined patrons still receive/keep any discord access?
Hey folks, thanks for sharing your thoughts on this matter and continuing to demonstrate why this is a frustrating issue for you. I’ve been informed by the product team that this is not on the roadmap for the next few months, but it’s in our backlog. This means it’s something we know is a high priority issue for creators and hope we can get to it soon once we tackle some more pressing issues. I will keep sharing your thoughts with the team, and update you once I know anything different.
Thanks for the update, Mindy. At least we know where things stand.
You’re welcome, and I will continue fighting for this to be worked on.
In the meantime, if you want a link to send to declined patrons that takes each individual patron to their billing info, you can use this, as long as the patron is signed in: https://www.patreon.com/pledges?ty=h
Hi @mindy
No offense to you but this response is insulting. We have been asking for this feature for literally over 3 years. I have personally posted about it several times. The run around is all we ever get for asking.
The worst part is that this feature used to exist but you removed it.
Correct me if I’m wrong, but isn’t the reason they removed the ability to delete patrons bcs it goes against the terms of service that the patron themselves signed into? Like, they are making a contractual agreement to create a user account on Patreon and when they pledge there’s nothing in the TOS that covers what they can expect if they never update their payment info or let it expire other than they don’t get rewards. It might be that in order to get back that delete button it would require changes to the TOS and that’s what’s kept it on the back burner?
Prioritizing product updates is one of the hardest jobs we have to do here at Patreon. At any given time there are literally hundreds of things creators have been asking us for, and there is no way we can do even a fraction of them in the timeframe creators would like. We simply don’t have enough resources to do everything we’d like to do. So we try to look at which feature requests have the potential to do the most substantial good for the most creators. No feature request from any creator is insignificant - they all matter very much. But if something is absolutely critical to running your business, that will likely get higher priority. And when we put something in the backlog, it doesn’t mean we’ve forgotten about it. It means it’s on a list of important things to tackle as soon as someone can get to it. And this request is important. We really value your feedback and want you to be heard and get the things you need.
Thanks again for sharing how important this is to you, and we’ll post any updates in the forum.
Please don’t tell me you think it’s important when Patreon’s actions clearly indicate it is not. You can’t sit on a request for 3 years and call it “important”. c’mon now, that’s silly.
Chiming in to say this would still be extremely useful and desired. It’s extremely disheartening to have people have declined payments for more than a year and not update it, but I don’t want to BLOCK them because that’s absurd
Yep. Echoed. It’s just disheartening to see, and it actually makes me resist logging into Patreon and looking at my manager. It also makes me feel strangely lurked upon, taken advantage of, or something icky that so many people think they’re my patron and “basically are” my patron “kind of” but can passive aggressively just park themselves in permanent decline status. I’d rather delete them and have them discover a year later that they were removed because of non-payment. It really doesn’t send enough of a message to let them decline for 2 years, and then allow them to reinstate, picking up right where they left off.
Sidenote: I’m not sure if such patrons would also retain their lifetime membership status, but if so, I’d find that really unfair to the patrons who were paying all along and have the same membership length status.
Some members stall (don’t pay for months) and will forever be kept as a patron. These count against your declines, which is very misleading.
I already know that Patreon stops payment attempts after 3 months. Why not also downgrade these people from Patron to just “subscribed”?
This would create a much more transparent, open and clear idea of who is a patron and (actively) supporting and who is not.
Hi Nimja,
I am relatively new with a small patron count. I have been grateful for the mixed status of my ‘Declined Patrons.’ It has allowed me to send them updates, find out what’s going on, and maintain the relationship. If I need to know who is Declined, it is in a separate list in the Relationship Manager (Drop-down box). The same drop-down box has an active patron list as well. All the best!
Oh I send them an update, but the thing is that if they haven’t paid for 6 months, they aren’t a patron anymore.
Every month I have about 10 more that are like this for over a year
People who haven’t paid are still in your patron manager as being paying patrons?
As declined, but still “supporting” patrons.
Hmm, strange, and they are people who’ve left months ago?
Well, they are people who never removed their pledge, but for whatever reason are no longer paying.
So on their user page they are “supporting Nimja Hypnosis”
However, their payments have failed for more than 3 months, which is when Patreon stops trying.
I think it would make sense to ‘downgrade’ them to “following Nimja Hypnosis”
