# Creator balance on hold, no notice and not sure why **URL:** \ **Category:** Patreon Feedback\ **Created:** [September 4, 2018, 9:56pm UTC](https://archive.patreoncommunity.com/t/creator-balance-on-hold-no-notice-and-not-sure-why/2657 "2018-09-04T21:56:20Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![sirwillow](https://sea1.discourse-cdn.com/patreoncommunity/user_avatar/archive.patreoncommunity.com/sirwillow/32/1113_2.png) [@sirwillow](https://archive.patreoncommunity.com/u/sirwillow)\ **Post date:** [September 4, 2018, 9:56pm UTC](https://archive.patreoncommunity.com/t/creator-balance-on-hold-no-notice-and-not-sure-why/2657/1 "2018-09-04T21:56:20Z")
Not sure what’s going on with my account, but for some reason my creator balance is on hold and I can’t withdraw it (which is not good when I have a couple of bills I need to get paid with it.) I changed my account settings last month when, for some odd reason, it suddenly decided that it didn’t recognize my checking account any more. Updated that, went through a brief hold, and then it was fine. But now almost a month later and I’m back on another mysterious hold. The only message I have is that the Trust and Safety team have to review my account. I sent an email in, but haven’t heard back, so hoping to get some help here. This is for [https://www.patreon.com/sirwillow](https://www.patreon.com/sirwillow) Thanks so much ---
**Author:** ![mindy](https://sea1.discourse-cdn.com/patreoncommunity/user_avatar/archive.patreoncommunity.com/mindy/32/6181_2.png) [@mindy](https://archive.patreoncommunity.com/u/mindy)\ **Post date:** [September 4, 2018, 10:53pm UTC](https://archive.patreoncommunity.com/t/creator-balance-on-hold-no-notice-and-not-sure-why/2657/2 "2018-09-04T22:53:44Z")
Thanks for the thread @sirwillow. I can confirm your page has been unfrozen and someone from our T+S team has reached out to you to help you further with this. ---
**Author:** ![sirwillow](https://sea1.discourse-cdn.com/patreoncommunity/user_avatar/archive.patreoncommunity.com/sirwillow/32/1113_2.png) [@sirwillow](https://archive.patreoncommunity.com/u/sirwillow)\ **Post date:** [September 4, 2018, 11:46pm UTC](https://archive.patreoncommunity.com/t/creator-balance-on-hold-no-notice-and-not-sure-why/2657/3 "2018-09-04T23:46:59Z")
Thank you so much for the help and assistance! ---
**Author:** ![FV\_Design](https://avatars.discourse-cdn.com/v4/letter/f/e0b2c6/32.png) [@FV\_Design](https://archive.patreoncommunity.com/u/FV_Design)\ **Post date:** [July 3, 2020, 10:11pm UTC](https://archive.patreoncommunity.com/t/creator-balance-on-hold-no-notice-and-not-sure-why/2657/4 "2020-07-03T22:11:39Z")
Hi, sorry to rock this topic so late. Can you please check out why my Patreon creator page is suffering the same problem(s) with Trust & Safety review? [https://www.patreon.com/fvdesign](https://www.patreon.com/fvdesign) Thank you! ---
**Author:** ![reyna](https://sea1.discourse-cdn.com/patreoncommunity/user_avatar/archive.patreoncommunity.com/reyna/32/5522_2.png) [@reyna](https://archive.patreoncommunity.com/u/reyna)\ **Post date:** [July 6, 2020, 9:41pm UTC](https://archive.patreoncommunity.com/t/creator-balance-on-hold-no-notice-and-not-sure-why/2657/5 "2020-07-06T21:41:58Z")
Hey @FV_Design, if you haven’t already, [please submit a ticket](https://support.patreon.com/hc/en-us/requests/new?ticket_form_id=3600004656110) to T&S. This is the best way to get in contact with the team 🙂 ---
**Author:** ![FV\_Design](https://avatars.discourse-cdn.com/v4/letter/f/e0b2c6/32.png) [@FV\_Design](https://archive.patreoncommunity.com/u/FV_Design)\ **Post date:** [July 6, 2020, 9:48pm UTC](https://archive.patreoncommunity.com/t/creator-balance-on-hold-no-notice-and-not-sure-why/2657/6 "2020-07-06T21:48:50Z")
It has been resolved today, no further assistance is needed at this time. Thank you @reyna🙂 ---
**Author:** ![reyna](https://sea1.discourse-cdn.com/patreoncommunity/user_avatar/archive.patreoncommunity.com/reyna/32/5522_2.png) [@reyna](https://archive.patreoncommunity.com/u/reyna)\ **Post date:** [July 6, 2020, 10:35pm UTC](https://archive.patreoncommunity.com/t/creator-balance-on-hold-no-notice-and-not-sure-why/2657/7 "2020-07-06T22:35:58Z")
Great, glad to hear it! ---
**Author:** ![trenton\_lewis](https://avatars.discourse-cdn.com/v4/letter/t/edb3f5/32.png) [@trenton\_lewis](https://archive.patreoncommunity.com/u/trenton_lewis)\ **Post date:** [August 5, 2020, 4:54am UTC](https://archive.patreoncommunity.com/t/creator-balance-on-hold-no-notice-and-not-sure-why/2657/8 "2020-08-05T04:54:35Z")
I’m having the same problem. I went to withdraw my first payout and it said my creator balance is on hold. Is this just because it was my first payout? Also, when will I be able to withdraw my payout? ---
**Author:** ![reyna](https://sea1.discourse-cdn.com/patreoncommunity/user_avatar/archive.patreoncommunity.com/reyna/32/5522_2.png) [@reyna](https://archive.patreoncommunity.com/u/reyna)\ **Post date:** [August 6, 2020, 2:50am UTC](https://archive.patreoncommunity.com/t/creator-balance-on-hold-no-notice-and-not-sure-why/2657/9 "2020-08-06T02:50:22Z")
Hi @trenton_lewis, thanks for reaching out! It can take 1 - 2 business days to process your payout via PayPal, and 3 - 5 business days to process via Stripe and Payoneer global bank transfer. Your first payment may take a little longer, so we can verify your information. If you don’t see your payout within the new few days, [please submit a ticket](https://support.patreon.com/hc/en-us/requests/new?ticket_form_id=3600004656110) to T&S. Hope this helps! > **[Where is my Payout?](https://support.patreon.com/hc/en-us/articles/214796706)** > > If it’s been a couple days after you've paid out your creator balance, and you have yet to see the funds in your account, that’s totally normal. It can take 1 - 2 business days to process your payo... ---
**Author:** ![samhunt1221](https://avatars.discourse-cdn.com/v4/letter/s/90ced4/32.png) [@samhunt1221](https://archive.patreoncommunity.com/u/samhunt1221)\ **Post date:** [August 10, 2020, 3:28pm UTC](https://archive.patreoncommunity.com/t/creator-balance-on-hold-no-notice-and-not-sure-why/2657/10 "2020-08-10T15:28:45Z")
My account has the same problem. It has been on hold for close to 2 weeks now and I have emailed Patreon and made a ticket with no response to either. This is ridiculous because I need the money but can’t get it because I’m “suspicious” because I made a freakin Patreon. ---
**Author:** ![reyna](https://sea1.discourse-cdn.com/patreoncommunity/user_avatar/archive.patreoncommunity.com/reyna/32/5522_2.png) [@reyna](https://archive.patreoncommunity.com/u/reyna)\ **Post date:** [August 18, 2020, 1:05am UTC](https://archive.patreoncommunity.com/t/creator-balance-on-hold-no-notice-and-not-sure-why/2657/11 "2020-08-18T01:05:24Z")
Hi @samhunt1221, sorry for my delay here! If you’re still waiting to hear back from T&S, send me a DM and I’ll try to follow up with the team. ---
**Author:** ![Diana](https://avatars.discourse-cdn.com/v4/letter/d/bc8723/32.png) [@Diana](https://archive.patreoncommunity.com/u/Diana)\ **Post date:** [October 10, 2020, 3:57am UTC](https://archive.patreoncommunity.com/t/creator-balance-on-hold-no-notice-and-not-sure-why/2657/12 "2020-10-10T03:57:19Z")
I’m having the same problem too. Only thing I did was to fill and submit that tax form you ask us to fill W8BEN and then my payout was frozen because of "suspicious activity " I’m so so sad, I really needed my funds to pay some bills. I wish someone could explain me what’s going on. I had no idea this was going to happen 😭😢🥺 ---
**Author:** ![reyna](https://sea1.discourse-cdn.com/patreoncommunity/user_avatar/archive.patreoncommunity.com/reyna/32/5522_2.png) [@reyna](https://archive.patreoncommunity.com/u/reyna)\ **Post date:** [October 12, 2020, 11:09pm UTC](https://archive.patreoncommunity.com/t/creator-balance-on-hold-no-notice-and-not-sure-why/2657/13 "2020-10-12T23:09:22Z")
Hi @Diana, if you’re still waiting to hear back send me a DM! I’ll see what I can do to help. ---
**Author:** ![mipastelart](https://avatars.discourse-cdn.com/v4/letter/m/5fc32e/32.png) [@mipastelart](https://archive.patreoncommunity.com/u/mipastelart)\ **Post date:** [November 9, 2020, 8:14am UTC](https://archive.patreoncommunity.com/t/creator-balance-on-hold-no-notice-and-not-sure-why/2657/14 "2020-11-09T08:14:05Z")
Hello , I am a new creator and i have encountered the same problem as well. I have started my patreon since Oct 2020. So I suppose to get my first payout on the early of Nov. However, i saw the warning message from the system and wonder it is normal or not. Is there any problem with my paypal account? or is there any missed step i forgot to do. It made me so frustrated and wonder if i should spent money to promote my Patreon on FB…OR everything on hold…please help. * * * the warning message as below: While your page is being reviewed, you can continue all normal activity on Patreon except for paying out your creator balance. In order to keep creators safe, Patreon restricts the ability for creators to payout their creator balance once suspicious activity has been detected on their account. In addition to restricting payouts, a Patreon Trust & Safety team member will manually review your account and get in touch with you. ---
**Author:** ![Rmaximus](https://avatars.discourse-cdn.com/v4/letter/r/8797f3/32.png) [@Rmaximus](https://archive.patreoncommunity.com/u/Rmaximus)\ **Post date:** [November 9, 2020, 5:07pm UTC](https://archive.patreoncommunity.com/t/creator-balance-on-hold-no-notice-and-not-sure-why/2657/15 "2020-11-09T17:07:10Z")
I have the same problem and I haven’t made any changes to my page, except trying to change my profile picture and failing. ---
**Author:** ![reyna](https://sea1.discourse-cdn.com/patreoncommunity/user_avatar/archive.patreoncommunity.com/reyna/32/5522_2.png) [@reyna](https://archive.patreoncommunity.com/u/reyna)\ **Post date:** [November 11, 2020, 1:41am UTC](https://archive.patreoncommunity.com/t/creator-balance-on-hold-no-notice-and-not-sure-why/2657/16 "2020-11-11T01:41:50Z")
Hi @mipastelart, For all new creators, there is a 5-day hold in place from the date of adding your first payout method. This hold applied to every first payout, so we can ensure the payout is going where it’s supposed to. Sorry for the inconvenience! You can see more about this here: > **[Payout withdrawal process](https://support.patreon.com/hc/en-us/articles/208656246-Payout-withdrawal-process)** > > This article will cover what happens after you choose to payout your account balance and when you should expect to receive them. This also covers any payout locks or holds you may see after initiat... ---
**Author:** ![reyna](https://sea1.discourse-cdn.com/patreoncommunity/user_avatar/archive.patreoncommunity.com/reyna/32/5522_2.png) [@reyna](https://archive.patreoncommunity.com/u/reyna)\ **Post date:** [November 11, 2020, 1:45am UTC](https://archive.patreoncommunity.com/t/creator-balance-on-hold-no-notice-and-not-sure-why/2657/17 "2020-11-11T01:45:06Z")
@Rmaximus sorry you’re having a tough time with this as well! If you’re a new creator, like I said above, there is a 5-day holding period for your first payout. However, if this is not your first payout, there are a few different questions we can ask to figure out why you aren’t able to get your payout. - Do you have a payout method set up? - Do you have to update your bank account info? - Have your pledges processed yet? - Is there a hold on your account? - Are you pledging to other creators? All of these questions are answered here: > **[Where is my Payout?](https://support.patreon.com/hc/en-us/articles/214796706-Where-is-my-Payout-)** > > If it’s been a couple days after you've paid out your creator balance, and you have yet to see the funds in your account, that’s totally normal. It can take 1 - 2 business days to process your payo... I hope this helps! ---
**Author:** ![mipastelart](https://avatars.discourse-cdn.com/v4/letter/m/5fc32e/32.png) [@mipastelart](https://archive.patreoncommunity.com/u/mipastelart)\ **Post date:** [November 13, 2020, 9:05am UTC](https://archive.patreoncommunity.com/t/creator-balance-on-hold-no-notice-and-not-sure-why/2657/18 "2020-11-13T09:05:05Z")
Hi Reyna, thank you for your prompt reply. I finally got my payment. This is my first payment in patereon. I am so excited. Thanks again. ---
**Author:** ![The\_Gist\_Merchant](https://avatars.discourse-cdn.com/v4/letter/t/58f4c7/32.png) [@The\_Gist\_Merchant](https://archive.patreoncommunity.com/u/The_Gist_Merchant)\ **Post date:** [April 3, 2021, 5:06pm UTC](https://archive.patreoncommunity.com/t/creator-balance-on-hold-no-notice-and-not-sure-why/2657/19 "2021-04-03T17:06:46Z")
Hi Reyna, I am a new creator, this is my first payout and i am having the same problem. In my case, i have gone through the 5 days wait, gotten an email stating my funds are now available to withdraw but when i go to my payout page, it says my balance is on hold. I have created a ticket with number #1147562 I wish to know what could be the problem. Thank you very much ---
**Author:** ![ArdPlayer](https://avatars.discourse-cdn.com/v4/letter/a/e56c9b/32.png) [@ArdPlayer](https://archive.patreoncommunity.com/u/ArdPlayer)\ **Post date:** [April 28, 2021, 6:35am UTC](https://archive.patreoncommunity.com/t/creator-balance-on-hold-no-notice-and-not-sure-why/2657/20 "2021-04-28T06:35:09Z")
hello my name Tri Ardhani Nugraha, im from Ardplayer Patreon. I’m have same problem here, i waent to withdraw my payout balance but i cant because patreon say my creator balance is on hold, i never like this before. how longs patreon team review my account ?? This is my patreon page [ArdPlayer is creating Mods For Assetto Corsa | Patreon](https://www.patreon.com/ardplayerofficial) Thank You Very Much [Next page](https://archive.patreoncommunity.com/t/creator-balance-on-hold-no-notice-and-not-sure-why/2657.md?page=2)