Company blog: a note on payments

Hey! thanks for all the thoughts and feedback around the blog — I shared it here in the hope that we can discuss it together so I’m really pleased to hear your reactions.

I’ve had a chance to sit down and talk with Tyler, the VP of Operations who wrote the blog, to ensure he heard the points raised here, especially the proactive comms part about sharing this news before the issue, as other creators have raised that as well.

This is completely fair feedback and an understandable reaction to have. I think I would have the same view if I were in your shoes! However in this case, with these very specific changes that needed to happen, things progressed in such a way that didn’t allow for proactive comms. I wish I could share more details on that but I hope you can understand that this situation was different, and that the blog helped clear up some of the confusion.

Please know that myself and the Patreon team hears you on communicating with creators early. This is the right thing to do and what I personally will always fight for – for the creators. Hopefully you’ve seen a bit of that in here with the pricing survey and workshops but I believe we can always get better at that and I’ll continue to push for that in the future.